Orange has been rated the top provider for overall mobile broadband quality for the second time, according to a survey by independent research company YouGov.

Orange achieved the number one position in both quality and value for money, while customers have also rated Orange’s mobile broadband service top in nine out of 15 categories, including ease of use, staying connected and overall network coverage.

Orange offers a variety of mobile broadband and connected laptop offers in the UK, and earlier this year, took steps to provide consumers with greater control over their mobile broadband usage by launching new software that alerts them when they are approaching their usage threshold. What’s more, Orange also introduced an automatic monthly bill cap, so that all Orange mobile broadband customers are not charged more than an extra £40 a month if they accidentally go over their monthly data allowance whilst using their dongle in the UK.

Orange is also continuing to invest in its network for voice and data as part of its commitment to evolve the company’s offering and give customers consistent quality - quality of network, products, service and experience. Orange’s 3G mobile network covers more people in the UK than any other operator, and is currently the focus of a recently launched multimillion advertising campaign entitled ‘You’re Covered’

Asif Aziz, Director of Broadband and Home, Orange UK said: “Being rated as top for our mobile network operator performance is a real honour and fantastic achievement. At Orange we’re committed to delivering a consistent and high quality user experience and have shown that we also offer great value for money with propositions starting from less than £5 per month.”
Orange’s mobile broadband was ranked number one for reliability in YouGov’s Dongle Tracker survey in April 2009. In 2008, Orange was rated the top provider for ‘overall mobile broadband service quality’ and number one for mobile broadband by YouGov.

For more on Orange’s mobile broadband packages, please visit www.orange.co.uk

About YouGov’s Dongle Tracker survey
All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 4,417 adults, of which 2,181 used mobile broadband by means of a dongle, modem stick, or datacard. Orange’s mobile broadband sample was 230 users. This is the sixth wave of an independent study. Fieldwork was undertaken between 6th October and 12th October 2009. The survey was carried out online. The figures have not been weighted. MVNOs have been excluded.

About Orange
Orange is the key brand of the France Telecom Group, one of the world’s leading telecommunications operators. With 123 million customers, the Orange brand now covers Internet, television and mobile services in the majority of countries where the Group operates.
In the UK, Orange provides high quality GSM coverage to 99% of the UK population, and 3G coverage to more than 93%. At the end of September 2009, Orange had more than 17 million customers in the UK – 16.11 million active mobile customers and approximately 900,000 fixed broadband customers.

In the end of 2008, France Telecom had consolidated sales of 53.5 billion euros (12.7 billion euros for the first quarter of 2009) and at 31st March 2009, the Group had a customer base of almost 184 million customers in 32 countries. These include 123 million mobile customers worldwide and 13 million broadband Internet (ADSL) customers in Europe. Orange is the number three mobile operator and the number one provider of broadband Internet services in Europe and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies. Orange and any other Orange product or service names included in this material are trade marks of Orange Personal Communications Services Limited.
Source: http://newsroom.orange.co.uk/2009/11/18/orange-is-uk-s-number-one-for-mobile-broadband/